March 2022 - March 2024

- Client License Management: Efficiently managed and monitored client licenses, ensuring compliance and optimal utilization of resources.

- Client Interactions: Handled client interactions professionally, addressing inquiries and providing timely solutions to enhance client satisfaction.

- Meeting Participation: Attended and actively participated in meetings to gain insights into client Azure environments, contributing to discussions on best practices and strategic planning.

- Technical Education: Received training on advanced functions of Windows 365 and Microsoft Azure products, enhancing technical expertise and capability to support clients.

- Support and Troubleshooting: Assisted in troubleshooting and resolving client issues related to Azure and Windows 365, improving system performance and client experience.

- Documentation and Reporting: Documented processes, created reports on client environments, and shared insights with the team to streamline operations and improve service delivery.

- Collaborative Projects: Worked alongside senior team members on projects to optimize client Azure environments, contributing to the implementation of efficient and secure cloud solutions.

- Learning and Development: Proactively engaged in self-learning and professional development to stay updated with the latest Azure technologies and industry trends.

- Game Server Deployment: Successfully deployed and managed video game servers, ensuring optimal performance and uptime for a seamless gaming experience.

- Network Management: Configured and maintained network settings, including port forwarding and Virtual Private Networks (VPNs), to ensure secure and efficient connectivity.

- Bug Identification and Patching: Developed procedures to identify, diagnose, and patch bugs in software programs, improving stability and user experience.

- Server Administration: Managed Windows-based servers, handling installation, configuration, and maintenance tasks to support various applications and services.

- Linux Environment Management: Transitioned to managing servers in a Linux environment, utilizing SSH and SFTP for secure access and file transfers.

- System Monitoring and Maintenance: Implemented monitoring tools and performed regular maintenance to ensure server health and performance.

- Learning and Development: Continuously enhanced technical knowledge by learning how hardware and software interact, staying updated with the latest industry trends and technologies.

- Client Communication: Engaged with clients to understand their needs, provided technical support, and delivered tailored solutions to meet their requirements.

- Documentation and Reporting: Documented procedures, configurations, and troubleshooting steps, creating a knowledge base for future reference and team collaboration.

- Project Management: Managed multiple projects simultaneously, ensuring timely delivery and adherence to client specifications.